content moderators




Content Moderator Compensation Claim Form

The Battle Against PTSD

content moderators IT'S TIME TO ACT  #REACHOUT   facebooktwitterlinkedininstagramOver the last few years there has been a significant rise in reported cases of ‘content moderators’ being diagnosed with PTSD. As reported by (the verge), this rise has been...

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content moderators IT'S TIME TO ACT  #REACHOUT   facebooktwitterlinkedininstagramIn the United States, Facebook has agreed, as part of a preliminary settlement filed last Friday in California’s San Mateo Superior Court, to pay $52 million to existing and former...

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Social Media Moderators Court Case

All employers have a duty of care to employees to provide a safe place of work, a safe system of work and to prevent harm. Recently, a large group of Moderators have come together to explore their rights and the obligations that others have to them. A Court action on behalf of Moderators is proposed to be taken in Dublin Ireland, which is the European headquarters for many companies who utilise the services of Moderators.

Content Moderators may be employed directly by tech companies or by third party outsourced contractors.

As EU Citizens employed as content moderators throughout Europe by corporations with European headquarters that are based in Ireland, moderators can access justice through the Irish Courts.

If you are unsure whether you can bring your claim in Ireland, contact our dedicated team and we can discuss your particular circumstances with you. 

Who do you take a Legal Case for Psychological Trauma against?

In most cases, Facebook moderators are hired by a third party company that has a partnership with Facebook to put in place the moderation services. If this is so then any compensation case could be filed against all organisations involved. During the subsequent legal case it will be decided which entity did not have acceptable working conditions for the moderators to deal with.

Your legal representative solicitor will guide you in relation to the best course of action for you to take against these groups.


Submitting Compensation Claims for Facebook Moderation Psychological Trauma

You must speak with a solicitor familiar with claims like this before you begin making a claim for psychological trauma caused by your working conditions and targets. A qualified solicitor will advise you of the correct course of action to adapt for your compensation claim.

You should get in touch with a qualified legal expert as soon as you can so you begin your compensation claim for you. Currently, there are a number of Facebook moderators proceeding with similar actions in different jurisdictions that may be easier to join together.


Frequently Asked Questions

Does my Employer owe me a duty of care for psychological injuries?

Where it is reasonably foreseeable that an employee is working under such pressure that could cause mental health issues, you employer owes you a duty to take reasonable steps to address these issues.

Once a duty of care is established and you as an employee have suffered a psychological injury as a result of your employer’s negligence you can take a claim for injuries suffered.

Do I have the same rights and safeguards being a third-party employee?

An employer is legally required to provide yo with a safe place of work and a safe system of work. Historically agency workers were treated in an entirely different manner to those workers who were hired directly into the workforce. Whilst the employment agency is the employer, the company is also responsible for breaches of the Safety, Health and Welfare at Work Act, 2005.

You’r right to being protected under Health and Safety Regulations are the responsibility of both the company company where you are doing the temporary work and the agency.

I was previously employed to review graphic content that caused me psychological injuries, however, I was not aware at the time that the content I reviewed had caused psychological injuries, can I take a case against my employer now?

A person has two years from the date they become aware they have been injured in which they can make a claim for compensation. It is important to seek legal advice as soon as possible to ensure you can take a claim that will not be statue barred.

How do I know if I have suffered a psychological injury?

Psychological injuries are not always immediately obvious and only become evident over a period of time. It is important that you are correctly diagnosed with a medically recognised psychological illness/Injury.

Each case is unique and the effect of psychological injuries or PTSD will wary with each individuals.

Costs-I don't have any resources to fund my case, how much will it cost me and how can I take a claim?

It is important to note that no solicitor’s fee may be calculated as a percentage of any award or settlement you receive. Any fees calculated by your solicitor must be calculated as a representation of any work carried on your case. The team at Coleman Legal are supportive in every way of your case and we are aware of a positive outcome for commercial content moderators in the US. We will NOT CHARGE you legal fees if your case is unsuccessful. It is important to note that you may be liable for the other side’s legal defence or any costs such as medical fees for reports, or other costs for experts reports, etc. If you case is successful in court or settled out of court, you will then have to pay legal fees.

EU Content Moderators- I am not based in Ireland, however, I am a content moderator working for a third-party agency who assign us work under the direction of a contractor where their headquarters are based elsewhere in Europe, can I take a case?

EU Citizens and residents who were working as content moderators in an EU country may take their case through the Irish Courts once the headquarters are based in Ireland.

What are my rights as a current employee of the contractor or a third-party agency?

Irish Law safeguards the rights of employees, and these include a facility to make a claim for compensation against your current employer where they have failed in their duty of care towards you. Employers have a duty to protect their employees from injury and provide a safe place of work. when you have suffered an injury as a result of stress in the workplace you can make a personal injury compensation against your employer.

Will the current Covid-19 pandemic prevent me from taking my claim or cause delays to my claim?

Covid-19 has affected everybody. We are fully operational during covid-19 crisis. We continue to receive instuructions throughout Europe. Our services are being conducted over the phone and with video calling to ensure the safety of our clients while providing minimal disruption to our services. 

Content moderator compensation claim

If you are a Content Moderator suffering from mental or psychological trauma caused by your job, Coleman Legal urges you to speak to an experienced solicitor. Confidentiality will be given utmost priority.

Office Location

84 Talbot Street, Dublin 1 

Free Phone:

1800 844 104


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